Is PLEVO compliant to the current airlines regulations?
Yes, PLEVO is safe to travel all over the World in ANY Airline. We know this because the regulation around “smart luggage” talks about built-in batteries, and as PLEVO’s battery pack is removable, there is nothing to worry about. We made sure to make all our components compliant with all Airlines Regulation bodies (IATA, EASA, TSA, FAA, etc.) and we contacted them to re-confirm that we are compliant. We also had the same communication with individual Airlines and all gave us the green light about how we built our product. We are proud to say we are the firs Smart Luggage that is safe to travel Worldwide!
Last updated: June 19, 2018 14:18
Is the battery removable?
Yes. We designed the batteries ir our different models to be easily removed with the push of a button.
Last updated: June 19, 2018 14:21
What are the battery specifications?
PLEVO has two batteries:
-Removable Lithium-ion Power Bank 8000mAh (16.28 Wh)
-Non removable Nickel backup battery (2.16Wh)
Last updated: June 19, 2018 14:21
Does it come with a mobile APP and when we can download it?
Yes. We have already developed the core PLEVO APP functionalities, working in UX/UI details now. On the app you will be able to lock/unlock your PLEVO, check it’s weight, location, battery status and even check your flight status information amongst many more functions! The app will be available to download weeks prior to the delivery of your PLEVO. We will keep you updated.
Last updated: June 19, 2018 14:21
Is expedited shipping available?
No, only standard shipping.
Last updated: June 19, 2018 14:24
How do I pick my color?
After the kickstarter campaign ends, we will send you a survey, where we will ask you to complete it with your shipping address and prefered colors for your PLEVO.
Last updated: June 19, 2018 14:24
Will PLEVO come with international power plugs included?
Your plevo will come with power plug type A.
Last updated: June 19, 2018 14:24
How much does PLEVO weight?
PLEVO Runner weights 3.9 kg/8.6 pounds. PLEVO Infinite weights 4.8 kg/10.58 pounds. PLEVO UP weights 6 kg/13.22 pounds.
Last updated: June 19, 2018 14:24
How does the tracking system work?
PLEVO Luggage Tracking System uses 3G Cell-Tower Connected Technology and wifi access points triangulation, which is more reliable indoors than GPS chips, to track luggage in airports, due to unstable or direct connection to GPS satellites in the sky. You will be able to see the exact location of your luggage right on the PLEVO APP.
Last updated: June 19, 2018 14:24
How do I open my PLEVO if I lose my phone or if it runs out of battery?
We thought about a solution for these situations. Just put the code you previously set with our morse code button and that’s it. To lock it, just press and hold the button for 2 seconds. Remember that you have to set up the code on your PLEVO app before.
Last updated: June 19, 2018 14:24
Which devices can I charge with the battery pack?
Your plevo can charge anything that’s powered by a USB or USB-C cord.
Last updated: June 19, 2018 14:27
How much can I charge my phone with the battery pack?
You can charge an iPhone around four times with the PLEVO battery pack.
Last updated: June 19, 2018 14:27
How does the Built-in Digital Scale work?
Lift the PLEVO handle and the exact weight of your luggage will be shown in your PLEVO APP.
Last updated: June 19, 2018 14:27
Does my bag come with USB power bank and wheels, or do I need to purchase these additionally?
Each bag in your pledge tier comes with a USB power bank and wheels, you do not need to purchase these items additionally in the add-on section of your survey.
Last updated: September 06, 2018 09:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.